Shipping Policy

Effective Date: August 6, 2026

Thank you for shopping with Desert Farms. We carefully package every order to help ensure your camel milk and other Desert Farms products arrive safely and in good condition.

Shipping Destinations

Desert Farms ships to eligible addresses within the United States and to select international destinations.

Product availability, shipping methods, and delivery times may vary depending on the destination. Certain products may not be available for international shipping because of carrier limitations, customs regulations, agricultural restrictions, or temperature-control requirements.

Order Processing

Orders are generally processed within 1 to 3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Perishable products may only ship on certain days of the week to reduce the chance of an order remaining in transit over a weekend or holiday. This may result in a short delay between the date an order is placed and the date it ships.

During holidays, promotions, severe weather, or periods of unusually high order volume, processing may take longer.

Shipping Rates

Available shipping methods and rates are displayed at checkout and are based on factors including:

• Delivery destination

• Package weight and size

• Product type

• Required temperature-controlled packaging

• Selected shipping speed

Any free-shipping offer is subject to the terms stated with that specific promotion.

Estimated Delivery Times

Delivery times vary by destination and shipping method. The estimated delivery date shown at checkout begins after the order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Desert Farms is not responsible for carrier delays caused by weather, transportation disruptions, customs processing, incorrect addresses, holidays, or other circumstances outside our reasonable control.

Perishable and Temperature-Sensitive Products

Where applicable, perishable Desert Farms products are shipped in insulated or temperature-controlled packaging designed to protect the product during transit.

Please arrange for someone to receive the package when possible. Perishable products should be opened promptly upon delivery and refrigerated or frozen according to the instructions on the product packaging.

A product may arrive partially thawed or no longer completely frozen. This does not necessarily mean the product is unsafe. Please evaluate whether the product is still cold upon arrival and follow the storage and handling instructions provided with the shipment.

Do not consume a product if its packaging is damaged, leaking, unusually swollen, or if the product appears spoiled. Contact Desert Farms promptly and include photographs of the product, packaging, shipping label, and condition in which the order arrived.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting an order. Desert Farms cannot guarantee that an address can be changed after an order has been placed.

We are not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

P.O. Boxes and Restricted Addresses

Some perishable products or expedited shipping methods may not be available for P.O. boxes, APO/FPO addresses, remote areas, or locations that cannot accept temperature-sensitive deliveries.

Available options will be displayed at checkout whenever possible.

Order Tracking

When your order ships, you will receive a shipping confirmation containing tracking information.

Tracking information may take up to 24 hours to update after the carrier receives the package.

A package marked as delivered by the carrier should first be checked around the delivery location, with household members, building staff, neighbors, and the local carrier office. Please contact Desert Farms promptly if the package still cannot be located.

Damaged, Missing, or Incorrect Orders

Please inspect your order immediately after delivery.

If an order arrives damaged, contains an incorrect item, or is missing an item, contact Desert Farms as soon as possible. Include:

• Your order number

• A description of the issue

• Photographs of the shipping box

• Photographs of the shipping label

• Photographs of the damaged or incorrect products

Claims should be submitted within 48 hours of delivery. Desert Farms will review the information and determine the appropriate resolution, which may include a replacement, store credit, or refund.

Please do not discard the product or shipping materials until the claim has been reviewed.

Missed, Refused, or Unattended Deliveries

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive perishable orders.

Desert Farms is not responsible for spoilage, damage, or loss caused by:

• A customer being unavailable to receive the delivery

• A package being left unattended after delivery

• A refused delivery

• A failure to retrieve a package from a carrier location

• A delivery delay caused by an incorrect or inaccessible address

Because many Desert Farms products are perishable, returned packages may not be eligible for reshipment or refund.

International Shipping

International orders may be subject to customs inspections, duties, taxes, import fees, brokerage fees, and local regulatory requirements.

Unless otherwise stated at checkout, the customer is responsible for all customs duties, taxes, import charges, and related fees imposed by the destination country.

International delivery estimates do not include customs processing time. Desert Farms cannot guarantee that a product will be admitted into every country and is not responsible for delays, confiscation, rejection, or destruction by customs or other government authorities.

Customers are responsible for confirming that the products they order may legally be imported into their destination country.

International shipping charges, customs duties, taxes, and related fees are generally nonrefundable.

Split Shipments

Products within the same order may be shipped separately because of product availability, temperature requirements, warehouse location, or carrier restrictions.

If an order is divided into multiple shipments, separate tracking information may be provided.

Shipping Delays and Force Majeure

Desert Farms is not responsible for delays or inability to fulfill an order caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, labor interruptions, customs delays, government actions, public emergencies, or supply-chain disruptions.

Policy Changes

Desert Farms may update this Shipping Policy from time to time. Changes will become effective when the revised policy is posted on our website.

Contact Us

For questions about an order or this Shipping Policy, please contact Desert Farms through the contact information provided on our website. Please include your order number when contacting us about an existing order.